Shipping and Return Policy for Online Skin Care Products

At Edie Ford Skin Care, we strive to provide our customers with high-quality skin care products that meet their needs and expectations. However, if for any reason you are not completely satisfied with your purchase, we offer a return policy to ensure your satisfaction. Please review the following guidelines and procedures for returning skin care products purchased from our online store:

1. 1. Eligibility:
      • All returns must be requested within 30 days of the original purchase date.
      • Only full-sized products are eligible for return; sample-sized or promotional items are non-returnable.
      • The product must be at least half full, unless the return is due to a manufacturer’s defect or damage during shipping.
   2.  Return Process:
      • To initiate a return, please contact our customer support team at [email protected]
      • Provide your order details, including the order number and the specific product(s) you wish to return.
      • Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
      • Pack the product(s) securely to prevent damage during transit, preferably in the original packaging.
   3. Return Shipping:
      • Customers are responsible for the return shipping costs unless the return is due to a manufacturer’s defect or an error made by our company.
      • We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for items lost or damaged during return transit.
      • Please include the RMA number (if provided) on the return package and any relevant documentation.
   4. Refund and Processing:
      • Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
      • Refunds will be issued using the original payment method within 10 business days of receiving the returned item(s).
      • Please note that original shipping charges are non-refundable unless the return is due to a manufacturer’s defect or an error made by our company.
   5. Exceptions and Limitations:
      • We reserve the right to refuse a return if the product is not in its original condition or if it does not meet our eligibility criteria.

Please note that this return policy applies only to online purchases made directly from Edieford.com If you have any further questions or require assistance regarding returns, please reach out to our customer support team, and they will be happy to assist you.

Edie Ford Skin Care reserves the right to update or modify this return policy at any time without prior notice. It is recommended to review the policy periodically for any changes.